To develop and promote guidelines and programmes for the responsible delivery of wagering product, and the advertising and marketing of the Bookmaking industry.
To enhance the development of the Bookmaking industry throughout all member bodies.
To responsibly provide services that will enable wagering to be a socially rewarding leisure and entertainment activity.
To assist those patrons who experience wagering related difficulties with information on, and direction to, appropriate support services.
To enhance the public perception of the Bookmaking industry.
To comply with Government policy relevant to the Bookmakers.
Australian Bookmakers' Association (ABA) to continue to be the body to integrate and require State Associations to develop generic initiatives for the provision of responsible gambling nationally.
Code of Practice
The Code of Practice is a voluntary code of self-regulation and is to be read in conjunction with the relevant legislation, regulation and rules of the racing codes and sports betting authorities in each State and Territory.
The handling of any complaints related to the Code is not intended to replace any policies or procedures that may exist as part of the above legislation, regulation and rules.
All Bookmakers will abide by the rules and regulations of the Government and the controlling bodies in the jurisdiction in which they propose to do business. All Bookmakers must be issued with a bona fide licence from the controlling body in their jurisdiction and operate under the authority and within the scope of that licence.
The respective Bookmaker Associations in each jurisdiction shall ensure the financial and character bona fides for all Bookmakers for whom they provide fidelity guarantees or, where applicable, ensure that obligations to Government Authorities are met.
Seal of Approval
ABA, through its State Bookmaker Associations, will institute a "Seal of Approval" as approved by the Minister which will allow Bookmakers to acknowledge and display, in a visible manner, their support for fair, honest and responsible wagering. The Seal is to be a logo that can be recognised by clients, whether they are face to face punters or operating via the Internet.
Complaint Resolution Procedures
The effective resolution of complaints is a major objective of the Bookmaking Industry Code of Practice.
Each Bookmaker will ensure that they:
Co-operate with the Controlling Bodies in the resolution process.
Maintain adequate procedures for receiving and responding to both oral and written complaints, and
Respond promptly to all complaints and make every reasonable effort towards their resolution.
A Bookmaker must not publish any wagering-related advertising that:
encourages a breach of the law, or
depicts children wagering or involved in any other form of gambling, or
is false, misleading or deceptive, or
suggests that winning will be a definite outcome of participating in wagering activities, or
suggests that participation in wagering activities is likely to improve a person's financial prospects, or
promotes the consumption of alcohol while engaging in wagering, or
is not conducted in good taste and decency.
State Bookmaker Associations may require in Bookmaker written advertisements the inclusion of a statement advising of the availability of counselling services.
A Bookmaker must not offer or supply any free or discounted liquor as an inducement to participate in any wagering activity conducted at a racecourse.
All wagering providers must be scrupulous in the maintenance of privacy issues in respect of customer transactions.
All wagering providers must comply with relevant legislation regarding financial transactions, including the Financial Transaction Reports Act, which is administered by AUSTRAC.
Code of Practice Review
The participants recognise that the Code of Practice may require review due to changing circumstance.
Bookmakers agree to provide wagering services in a manner that encourages responsible wagering patterns and behaviour.
1. Comply with statutory obligations and refuse access by minors.
- 2. Provide unrestricted access by clients to their own wagering
3. Endorse warning messages regarding the effects of excess gambling and notices advising how to access problem gambling counselling agencies.
4. Improve customer information to assist in responsible wagering.
5. Agree not to offer propositions unless they have a probability of occurring.
6. Advise their clients of their credit betting policy.
7. Not accept bets by credit card on-course.
Additional requirements for On-Line
On-Line operators agree to the following points: -
1. Internet sites to contain up to date links to Australian agencies providing assistance for problem gamblers.
2. Access by minors to be prevented by ID checks and the use of devices such as PINs and access passwords.
3. Monitor daily transfer from credit cards.
4. Bookmakers must abide by the restrictions contained in Credit Card Merchant contracts.
5. Bookmakers agree to offer their services on an opt-in basis to assist customers to wager responsibly, which could include features such as: -
- Offering pre-committed loss limits to clients.
- - Increases in loss limit parameters to incorporate a 7-day cooling-off period.
- - Decreases in loss limit parameters to be effective immediately.
6. All Internet sites will not have entrapment systems and will facilitate easy exit from their site.
7. The Bookmaking Industry has a moratorium on micro-event wagering and Bookmakers agree to seek approval from ABA before offering bet-types that may be considered micro-event propositions.
8. Bookmakers using the "Seal of Approval" agree to the withdrawal or addition of any micro-event bet-type approved by ABA.
Self exclusion to be strictly enforced by each wagering provider based on an individual request by the client to that provider.
Subject to judicial order, third party exclusion will be strictly enforced by each wagering provider.
Each excluded person to be given direction to counselling services.
Copies of the Code of Practice to be made available to
Bookmakers to ensure staff are aware of the requirements of the Code of Practice.
Bookmakers and their customer service staff to receive training in the responsible provision of wagering services.
Each State to develop an accredited training course.
To support the local community as part of a commitment to the provision of responsible gambling services.